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This website is operated by VERAÈ. Throughout the site, the terms “we”, “us” and “our” refer to VERAÈ. VERAÈ offers this website, including all information, tools and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including additional terms and policies referenced or linked on our website. These Terms apply to all users of the site, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully. If you do not agree, you may not use our website or services. We may update these Terms by posting changes on our website, and your continued use of the site after changes are posted constitutes acceptance. Where changes materially affect your rights, we will act reasonably to notify you.
Our products and services are intended for consumer, personal use only and not for resale or commercial use.
Our store is hosted on Shopify Inc., which provides the e-commerce platform allowing us to sell our products and services.
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence and that you have authority to use the payment method provided. You must not use our products for any unlawful purpose or violate any laws in your jurisdiction, including intellectual property laws. You must not transmit any worms, viruses, or code of a destructive nature. Breach of these Terms may result in termination of your access.
When you submit an order and provide payment details, you authorise VERAÈ and/or Shopify and its payment providers to take payment for your order. Where we use pre-authorisation, we may reserve funds at checkout and capture payment when your order is accepted and processed. If an order is rejected, any pre-authorisation will be released in accordance with your bank’s processing times.
All prices shown on the site are in GBP (£) unless stated otherwise and include UK VAT where applicable. For international orders, local taxes and duties may apply as described in our Delivery Policy.
We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law. You understand that content you submit (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transmission. You agree not to reproduce, copy, sell, resell, or exploit any portion of the Service without express written permission.
This site may contain information that is not current or is provided for general guidance. We may modify content at any time without obligation to update. You are responsible for monitoring changes.
Prices may change without notice. We may modify or discontinue the Service at any time. We are not liable for any modification, price change, suspension, or discontinuance, except that the price and terms applicable to your purchase are those in force at the time you place your order, unless we notify you of a material change before you receive order confirmation and you confirm you wish to proceed.
Certain products or services may be available exclusively online and may be limited. Returns and exchanges are governed by our Refund and Return Policy and do not affect your legal rights.
We attempt to display product images and details as accurately as possible; however, screens and lighting can vary and may affect how items appear. Fine jewellery is crafted by hand and minor variations in finish, weight, and appearance may occur. Diamonds and gemstones naturally vary and may show inclusions or other characteristics. We are not responsible for damage caused by improper handling, misuse, impact, or normal wear and tear. Please refer to the Jewellery-Specific Product Disclaimers below for care and expectations.
We may limit sales to any person, region, or jurisdiction and may limit quantities offered. We may discontinue any product at any time.
We reserve the right to refuse or cancel any order. We may limit or cancel quantities purchased per person, household, or order, including where orders appear to be placed by resellers, distributors, or third parties. If we change or cancel an order, we may notify you using the details provided at checkout. You agree to provide accurate and current purchase information and to update your details so we can complete transactions and contact you.
We may provide access to third-party tools that we do not monitor or control. You acknowledge that such tools are provided “as is” and “as available” without warranties. Your use of optional tools is at your own risk.
Third-party links may direct you to websites not affiliated with VERAÈ. We are not responsible for third-party content, products, or services. You should review third-party policies before engaging in any transaction.
If you send ideas, feedback, proposals, or submissions, you agree we may use them without restriction and without compensation. We have no obligation to keep submissions confidential or respond. You agree your submissions will not violate third-party rights or contain unlawful, abusive, defamatory, or malicious content.
Personal information submitted through the store is governed by our Privacy Policy above.
We may correct errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping, or availability at any time without prior notice. We may cancel orders where information was inaccurate and refund sums paid, or allow you to proceed under amended terms where appropriate.
You are prohibited from using the site or its content for unlawful purposes, infringing intellectual property, harassment, discrimination, submitting false information, transmitting malware, collecting others’ personal data without permission, spamming, scraping, or interfering with the security features of the Service. We may terminate access for prohibited use.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or failure to exercise reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We do not guarantee uninterrupted, timely, secure, or error-free service. The site is provided on an “as is” and “as available” basis to the extent permitted by law.
Our products are intended for domestic and private use. If you use products for commercial, resale, or business purposes, we will not be liable for business losses including loss of profit, revenue, business interruption, or loss of opportunity.
We are not liable for delays or failures caused by events outside our reasonable control (“Force Majeure”), including courier disruption, strikes, acts of government, natural disasters, or supply interruptions. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, defective products under the Consumer Protection Act 1987, or any liability that cannot be excluded under English law.
Where we offer Klarna payment options, these services are provided by Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, and payments will be made to Klarna. Klarna options may include “Pay later” and “Financing” depending on availability. Your personal data will be handled in accordance with applicable data protection law and Klarna’s privacy notice.
Where required, VERAÈ acts as a credit intermediary and offers credit products provided by Klarna. Klarna is authorised and regulated by relevant financial regulators and finance is typically available only to eligible residents aged 18+ subject to status and Klarna’s terms. To offer Klarna options, we may share relevant information with Klarna such as contact and order details so Klarna can assess eligibility and tailor payment options.
If any provision of these Terms is held to be unlawful, void, or unenforceable, that provision will be severed and the remaining provisions will remain valid and enforceable.
These Terms remain effective unless terminated by you or us. You may stop using the site at any time. We may terminate or suspend access if we believe you have breached these Terms. Obligations and liabilities incurred prior to termination survive termination.
These Terms, together with any policies posted on our site, constitute the entire agreement between you and VERAÈ and supersede prior agreements or communications. Any ambiguities shall not be interpreted against the drafting party where permitted by law.
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
We reserve the right to update or replace any part of these Terms by posting updates on our website. It is your responsibility to check periodically for changes. Where changes materially affect your rights, we will act reasonably to notify you. The Terms applicable to your purchase are those in force at the time you place your order unless we notify you of a material change before order confirmation and you confirm you wish to proceed.
Questions about these Terms should be sent to us at concierge@verae.co.uk.
VERAÈ fine jewellery is crafted using precious metals including 14k gold, 18k gold, and platinum, and may feature natural or lab-grown diamonds and selected gemstones where stated. Fine jewellery is a luxury product and must be treated with appropriate care. The guidance below explains what customers should reasonably expect.
What are our gemstone and diamond quality guidelines?
VERAÈ selects diamonds and gemstones according to the specifications shown on the relevant product page or consultation documentation. Diamonds and gemstones may contain natural inclusions and characteristics, which are part of what makes each stone unique. Unless explicitly stated otherwise, minor inclusions may be visible under magnification and may not be visible to the naked eye depending on clarity grade and stone type.
Discrepancies between gemstones and diamonds
Gemstones and diamonds are natural (or lab-grown with natural-equivalent properties) and no two stones are identical. Variations can occur in hue, tone, saturation, brilliance, fluorescence, and inclusion pattern. Where sets or pairs are produced, we take reasonable care to match stones appropriately, but a perfect match may not always be possible depending on availability and the nature of the material.
Gemstone colours vs. renderings
Product images, videos, and renderings are provided for illustration. The appearance of metals and stones can vary due to screen calibration, lighting, camera settings, and natural changes in daylight. For bespoke projects, CAD visuals and renders illustrate design intent but may not perfectly replicate the final hand-finished piece. Small differences in polish, prong thickness, or surface detail are normal in handcrafted jewellery.
Gemstone size guidelines
Where dimensions are stated, we aim to source and set stones to those measurements. Minor tolerances may occur due to cutting variations, setting requirements, and craftsmanship. Where carat weight is stated, it reflects stone mass and may not translate linearly to visible size across different cuts.
Metal purity and diamond quality overview
VERAÈ jewellery is produced in precious metals including 14k gold, 18k gold, and platinum, as specified at checkout or in your bespoke confirmation. Metal purity and hallmarking are handled in accordance with applicable UK hallmarking requirements where required. Where diamond grading or certification is provided, it will be from recognised laboratories depending on the stone and product. Small accent stones are typically graded in batches and may not carry individual certificates.
Correct ring care and servicing
Fine jewellery can be worn daily but requires care. You should avoid wearing jewellery during high-impact activities, heavy lifting, gym training, manual labour, or when using chemicals, cleaning products, chlorine, or saltwater. Settings should be checked periodically, particularly for rings with pavé, halo, or micro-set stones, as small stones may loosen over time. If you suspect a stone is loose, stop wearing the piece and contact us for guidance.
Gemstone care
Hardness does not equal toughness. Even diamonds can chip or fracture if struck at the right angle. Certain shapes, including pear, marquise, baguette, emerald, and other pointed or step cuts, can be more vulnerable to edge impacts. You should store jewellery separately in a soft-lined box to avoid scratching, particularly as diamonds can scratch other jewellery.
General wear and care advice
Wear and tear can include scratching of metal, softening of edges, loosening of small stones over time, and patina development, especially on rings worn daily. This is not a defect. Rhodium plating on white gold may wear over time and may require replating as part of maintenance. Platinum develops a natural patina and may show fine surface marks with normal use.
Insuring your investment
We strongly recommend insuring fine jewellery after purchase for theft, loss, or accidental damage. Many insurers require a valuation or proof of purchase and may require periodic updated valuations. Insurance is the customer’s responsibility and VERAÈ does not provide insurance cover.
Lead time to manufacture and deliver
VERAÈ lead times are estimates and may vary depending on design complexity, stone sourcing, hallmarking, and quality control. Our standard made-to-order production timeline is typically around 4–5 weeks, and bespoke commissions may take approximately 5–6 weeks (or longer depending on design and sourcing). We may be able to accommodate urgent deadlines in some cases, but this is not guaranteed and must be confirmed by us in writing.
Resizing
Not all designs can be resized, and resizing can affect design integrity, stone security, and finish. Resizing may also affect eligibility under our voluntary returns policy. If resizing is possible, we will advise based on the design. Where a ring has been resized, it will generally not be eligible for return or exchange, even if resized by VERAÈ.
Breakages due to poor care
VERAÈ is not liable for damage caused by impact, misuse, accidental knocks, exposure to harsh chemicals, or failure to follow care guidance. Fine jewellery is durable but not indestructible. Loss of pavé or accent stones can occur as part of normal wear and tear, particularly with frequent daily wear and impact exposure, and is not generally considered a manufacturing defect.
Discounts and Offers
Items purchased with promotional discounts may be subject to additional terms, which will be provided at the time of offer. We reserve the right to cancel and refund orders that do not comply with promotion conditions, or where promotions are misused.
RETURNS
Returns are governed by the Refund and Return Policy above. Nothing in these disclaimers limits your statutory rights where applicable.