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Company Name: VERAÉ Atelier Ltd trading as VERAÉ
Registered in: England & Wales
Company Number: 16545528
Effective Date: 20/12/2025
These Terms & Conditions (“Terms”) apply to all users of the VERAÈ website and all purchases made from VERAÈ.
By accessing our website or purchasing from us, you agree to be bound by these Terms.
Welcome to VERAÈ’s Privacy Policy. VERAÈ respects your privacy and is committed to protecting your personal data. We aim to be transparent about how we collect and use your personal data when you use our websites and services (the “Site”), and about your privacy rights and how the law protects you.
This Privacy Policy explains who we are and how to contact us, your rights relating to your personal data, your marketing preferences, what personal data we collect, how we use your personal data and why, what happens when you do not provide necessary personal data, how we use cookies and similar technologies, who we share personal data with, how we keep personal data secure, how long we store personal data, our policy on children, and links to third-party websites. This Privacy Policy is intended to meet our transparency obligations under UK GDPR and the Data Protection Act 2018.
We may update this Privacy Policy from time to time by posting changes on this page.
Who we are and how to contact us
VERAÈ Atelier Ltd is the data controller for the purposes of UK GDPR (referred to as “VERAÈ”, “we”, “us” or “our”). Our registered address is [Insert]. You can contact us by emailing [Insert email].
Your rights relating to your personal data
You have the right to request access to your personal data, to request correction of inaccurate or incomplete data, to request erasure where there is no lawful reason for us to continue processing, to object to processing where we rely on legitimate interests (and you have grounds relating to your situation), to object to processing for direct marketing, to request restriction of processing in certain circumstances, to request transfer of your personal data to you or another provider in a structured machine-readable format where applicable, and to withdraw consent where we rely on consent.
How to exercise your rights?
To exercise any of these rights, contact us at [Insert email]. We will not usually charge a fee, but we may charge a reasonable fee or refuse a request if it is manifestly unfounded, repetitive, or excessive. We may request information to verify your identity and may ask for clarification to help us respond efficiently. We aim to respond within one month, though complex requests may take longer, in which case we will keep you updated.
Complaints
If you have concerns about our use of your personal data, please contact us first. If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
Marketing communications preferences
You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us. Opting out of marketing does not apply to service communications such as order confirmations, delivery updates, or return communications.
What personal data we collect
We may collect identity data (such as your name and title), contact data (such as billing and delivery address, email, and phone number), financial data (payment method details, handled securely by our payment providers), transaction data (order details and purchase history), marketing and communications data (your preferences and communications with us), technical data (such as IP address, browser type, device information and analytics identifiers), and usage or behavioural data (such as pages visited, interactions, and inferred preferences, usually in aggregated or pseudonymised form).
SMS Privacy Policy
If you provide a mobile number and consent to receive messages, we may send operational text messages relating to your orders, delivery, aftercare or appointments. Where you opt in, we may also send marketing or promotional messages. Consent to marketing texts is not a condition of purchase. Message frequency varies and standard network rates may apply. You can opt out of marketing messages at any time by following the opt-out instructions contained in the message or by contacting us. You may still receive a short number of messages while your request is processed, and you may receive a confirmation message.
Aggregated Data
We may collect and use aggregated data such as statistical or demographic information for business analytics. Aggregated data may be derived from personal data but does not identify you. If we combine aggregated data with personal data in a way that can identify you, we treat it as personal data.
No Special Categories of Personal Data
We do not intentionally collect special categories of personal data such as data about health, religion, sexual orientation, political opinions, or biometric data, and we do not collect information about criminal convictions.
How we use your personal data and why
We use your personal data to provide our services, process and deliver orders, manage payments, provide customer support, prevent fraud, maintain site security, manage appointments and consultations, provide aftercare services, and comply with legal and regulatory obligations. Where you have consented, we use your data to send marketing communications and to personalise content. We may also use data to improve our products and the performance of our Site, including through analytics.
What is our legal basis for processing your personal data?
We process personal data on the basis of contractual necessity where it is required to fulfil your order or provide our services, legitimate interests where it is necessary for operating and improving our business (and your rights do not override these interests), compliance with law where we must meet legal obligations, and consent where you have expressly agreed (most commonly for certain marketing communications and cookie categories).
Cookies and tracking technologies
Cookies are small files stored on your device that help websites function and operate efficiently. We use session cookies, which expire when you close your browser, and persistent cookies, which remain until deleted. We use first-party cookies (set by us) and third-party cookies (set by service providers such as analytics or advertising partners).
We use essential cookies to enable site functionality and secure access areas, functional cookies to remember preferences, analytics cookies to understand website performance and usage patterns, marketing cookies to support advertising and retargeting (where consented), and social media cookies where you interact with social features.
You can usually manage cookies via your browser settings and can delete or block cookies at any time. If you do not accept cookies, parts of our Site may not function properly, and you may need to re-enter preferences. Where we use cookie consent banners, you can adjust cookie settings through that tool.
Who we share your personal data with
We share personal data with service providers strictly where needed to operate our business, such as payment processors, courier and logistics partners, website hosting and IT providers, analytics providers, customer support tooling, professional advisors (legal, accounting, insurance), and regulators or authorities where required. Some of these providers may process data outside the UK. Where data is transferred internationally, we use appropriate safeguards such as adequacy decisions or contractual protections where required.
How we keep your personal data secure
We use organisational and technical measures designed to protect personal data against accidental loss, unauthorised access, alteration, and disclosure. Access is limited to those with a business need and subject to confidentiality. We maintain procedures for managing suspected data breaches and will notify relevant authorities and affected individuals where legally required.
How long we store your personal data
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. Transaction records may be retained for tax and compliance purposes. Marketing preferences may be retained until you opt out. Technical analytics may be retained for shorter periods depending on provider settings. Where feasible, we anonymise data for longer-term analysis.
Our policy on children
Our Site is not intended for children under 16, and we do not knowingly collect personal data from children.
Third party links
Our Site may include links to third-party websites. We do not control these websites and are not responsible for their privacy practices. We recommend reviewing their privacy policies when you leave our Site.